Corrections

How to report an error

Use the contact page and tell us the article, the sentence, and what you believe is wrong. If you have a source, include it. You don't need to be certain; a question is enough for us to look.

What we do

• We check the claim against the best source we can find, usually the agency or company involved.
• If the article is wrong, we fix it and add a dated note at the foot of the article saying what changed.
• If a rule has changed since the article was written, we update the article and note the date.
• If the article was right, we reply and explain why, with the source.

What counts as a correction

A factual error: a wrong figure, a wrong deadline, a rule stated the wrong way round, a right or benefit that does not exist as described. Differences of opinion, or a reader's own experience differing from the general rule, are welcome as feedback but are not corrections.

Timing

We aim to answer every report within five working days and to correct a confirmed error the same day we confirm it.