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 Prime Journal of Business Administration and Management = ISSN: 2251-1261

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Makau S

Lagat C

 

 

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Prime Journal of Business Administration and Management

ISSN: 2251-1261.

Volume 7, Issue 4, pp. 2221-2225

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Full Length Research

 

Title

Effective Total Quality Management Systems and Performance in Kenyan Universities

 

Author(s)

Scholastica Makau and Charles Lagat

   

Address(es)

School of Business and Economics, Moi University, Nairobi, Kenya

 

Accepted Date

20th August, 2017

 

Citation

Makau S, Lagat C (2017). Effective Total Quality Management Systems and Performance in Kenyan Universities. Prim. J. Bus. Admin. Manage. 7(4): 2221-2225.

 

Abstract

The overall objective of this paper is to highlight the general principles of Total Quality Management (TQM) involvement and how this approach has been and can be used to improve performance of Kenyan Universities and hence attempts to theoretically conceptualize TQM in higher education in Kenyan Universities. This paper uses seven (7) Principles of ISO 9001 (QMS) and articulates how these principles can be used to enhance quality services and improve performance in academia. The paper develops from theory, a framework for evaluating the tools and principals used for continual improvement on total quality service management in Kenyan University. Paper concludes that effective TQM is inevitably common factor that will shape the strategies of higher educational institutions in their attempt to satisfy various stakeholders including: students, parents, industry and society as a whole.

Key words:
Quality, Total Quality Management, Performances, higher education
.

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